Terms and Conditions

Flower Orders:

Fresh Flowers
Twig and Vine Florals will make every effort to match the color palette selected during checkout.  The customer understands that fresh flowers, materials, and specific flower availability are subject to change throughout the seasons. Twig and Vine Florals reserves the right choose the appropriate match based on the highest quality of flowers available at that time.

Responsibility
Twig and Vine Florals relinquishes responsibility once a flower order leaves the premises of Twig and Vine Florals with the customer or has been delivered to the recipient by a Twig and Vine team member. Twig and Vine Florals cannot be held responsible for any items damaged and/or altered for any reason including rain, wind, heat, cold, improper care, etc.

Liability
Twig and Vine Florals cannot be held liable if unable to perform or provide its services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of the deposit will be returned in full.

Deliveries:

Quality
If there are any questions related to the quality of the flowers or plants, the customer/recipient will contact Twig and Vine Florals within 24 hours of delivery to discuss the issue.  In most cases, we will happily replace the arrangement.  No replacements or refunds will be made after the 24 hour period.  Replacements or refunds will not be made due to improper flower or plant care on the part of the recipient.

Recipient

In the event the recipient is not available to receive the delivery, a Twig and Vine team member will call the phone number(s) provided to confirm delivery.  Every effort will be made to leave the delivery in a concealed/shaded area.  Twig and Vine Florals cannot be held responsible for theft of any items.  If an incorrect address has been provided, the delivery will be taken back to Twig and Vine Florals and the customer will be contacted.  In order for Twig and Vine Florals to make an additional delivery attempt, a second delivery charge will be required.

Rejected Delivery
Twig and Vine Florals will not be held responsible for the recipient’s decision to reject delivery for any reason.  No refunds will be made.

A La Carte Weddings:

Client understands pick-up date times and options, and that floral pick-up must be scheduled in advance.

Color palette and mood of wedding will determine floral and greenery in floral pieces

If there are specific requests for floral, there will be an additional charge.

Total amount can go up in price, if client chooses to add items, but cannot go down in price regardless if items are removed or not.

Funerals:

Thank you so much for allowing us to create these special florals for you during this difficult time.

Our team will take great care to ensure that your arrangements are designed and delivered beautifully.

Please review the follow terms that apply to funerals:

• Twig and Vine Florals will ensure that delivery is made to the best of our abilities without damaging the flowers.

• If the flowers need to be delivered to a graveside service Twig and Vine Florals will leave the standing easel pieces laying down flat to ensure that they do not fall over and get damaged. The client will be responsible for standing up the funeral sprays in this case.

• Twig and Vine Florals will not be held liable for any damage to funeral pieces once the delivery is completed.

• If multiple pieces are ordered for your event, our team will send you a confirmation email stating the details of your event, with locations, times, and allocation of said pieces to their required destinations.

When Picking Up

Floral items are in full responsibility of the client on departure from Twig and Vine Florals.  This means, whether neglected or not properly taken care of, Twig and Vine Florals is not responsible for the condition of the flowers after departing from Twig and Vine Florals.

All florals are to client’s satisfaction upon departure from Twig and Vine Florals, and represents what was ordered, as stated in the initial order.

Refunds are not available for pickup orders. 

Cancellation Policy

Refunds are not eligible for cancelled orders. Store credit only will be available for all cancelled orders.

Merchandise Return Policy:

Shop Merchandise (Non-flower items)
Merchandise may be returned within 30 days of purchase for exchange or full refund.  Must provide receipt or credit card used for purchase.  Merchandise must be in original packaging and condition.

Workshops:

Cancellation and Refund Policy
Due to the amount of planning and preparation that Twig and Vine Florals puts into our workshops, seats are non-refundable and non-transferable.  If you are unable to make it for any reason, Twig and Vine Florals can package the workshop materials for you to pick up and complete at home.

Workshop Waiver of Liability

The following waiver must be signed by all workshop participants to protect Twig and Vine Florals from any and all liability.

Release of Liability:  In consideration of being allowed to participate in this Workshop, I release from liability and waive my right to sue Twig and Vine Florals, or its employees, officers, volunteers and agents from any and all claims, including claims of Twig and Vine Florals’ negligence, resulting in any personal injury, accidents or illnesses (including death), and property loss I may suffer or which may result from my participation in this Workshop arising from, but not limited to, risks associated with the use of alcohol; risks associated with the use of alcohol in conjunction with tools or other equipment and participation in this Workshop.

Hold Harmless and Indemnify: I agree to Indemnify and Hold Harmless Twig and Vine Florals or its employees, officers, volunteers and agents from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities, including attorney’s fees brought as a result of my involvement in the Twig and Vine Florals workshop.

Severability: The undersigned further expressly agrees that the foregoing waiver and assumption of risks agreement is intended to be as broad and inclusive as is permitted by the law of the State of California that if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.

Photo Release: I authorize Twig and Vine Florals to use my and/or my child’s photo in any manner Twig and Vine Florals desires, for advertising, display, audio-visual, exhibition or editorial use.

Acknowledgment of Understanding: I have read this waiver of liability, fully understand its terms, and understand that I am giving up substantial rights, including my right to sue. I acknowledge that I am signing the agreement freely and voluntarily, and intend by my signature to be a complete and unconditional release of all liability to the greatest extent allowed by law.

Parent or Guardian (if student is under 18): I am the parent or legal guardian of the above named minor child and, as such, I am authorized to enter into this agreement. I agree that my minor child and I are bound by and subject to the terms of this agreement. I understand that my signature here reflects my agreement to hereby release, waive, discharge, and covenant not to sue Twig and Vine Florals or its employees, volunteers and agents from liability from any and all claims resulting in personal injury, accidents or illnesses (including death), and property loss arising from, but not limited to, participation in the Twig and Vine Florals workshop.