Responsibility: Twig and Vine Florals relinquishes responsibility once a flower order has been shipped. Twig and Vine Florals cannot be held responsible for any items stolen, damaged and/or altered for any reason including rain, wind, heat, cold, improper care, etc.
Liability Twig and Vine Florals cannot be held liable if unable to perform or provide its services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties.
If your order arrives damaged, please contact us within 24 hours and email a picture showing the damaged item. In the event of damaged items, we will send a replacement item. No refunds will be issued. We will offer store credit only.